1. Merchant Legal Information

• Trade Name: My Store

• Legal Entity Name: 00-Kabinett AG

• Email: goodwinrobles697995@gmail.com

• Physical Address: Giebelweg 12, 5024 Küttigen, Switzerland

• Country: Switzerland

• Phone: Support available via email (goodwinrobles697995@gmail.com)

• Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET)

2. Contact Us

We’re here to help! If you have any questions, concerns regarding your order, or feedback about our products, please feel free to reach out to us. Our customer support team is always ready to assist you.

Get in Touch

• Trade Name: My Store

• Legal Entity: 00-Kabinett AG

• Customer Support Email: goodwinrobles697995@gmail.com

• Physical Address: Giebelweg 12, 5024 Küttigen, Switzerland

• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (CET) (Excluding weekends & public holidays)

Customer Care & Orders

If you are contacting us regarding an existing order, please include your Order Number (e.g., #1001) and your full name in your email message so we can resolve your request as quickly as possible.

Response Time

We aim to respond to all inquiries within 24–48 business hours.

3. Return and Refund Policy

1. Overview

Thank you for shopping at My Store (operated by 00-Kabinett AG). If you are not entirely satisfied with your purchase, we're here to help. You have 30 days to return an item from the date you received it.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be in its original packaging with all tags attached.

• You must provide a valid receipt, order number, or proof of purchase.

3. Non-Returnable Items

Certain types of goods cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)

• Custom products, special orders, or personalized items

• Personal care items (beauty products, sanitary goods, swimwear, or intimates)

• Gift cards and Final Sale/Clearance items

4. How to Initiate a Return

To start a return process, please contact us at goodwinrobles697995@gmail.com.

If your return request is approved, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund based on the condition of the returned item.

If approved, your refund will be processed immediately back to your original method of payment. Please allow 5–10 business days for the credit to post to your account, depending on your card issuer's or payment provider's policies.

6. Return Shipping Costs

• You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable.

• Exceptions: If the return is due to our error (e.g., wrong item shipped, damaged or defective product received), My Store will cover the return shipping costs or provide a replacement free of charge.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please send an email to goodwinrobles697995@gmail.com.

8. Contact Information

If you have any questions regarding our Return & Refund Policy, please contact us:

• Email: goodwinrobles697995@gmail.com

• Company Name: 00-Kabinett AG

• Address: Giebelweg 12, 5024 Küttigen, Switzerland

4. Privacy Policy

1. Introduction

Welcome to My Store (operated by 00-Kabinett AG). We respect your privacy and are committed to protecting your personal data in compliance with applicable international privacy legislation, including GDPR. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit or make a purchase from our website.

2. Information We Collect

When you visit or make a purchase on our store, we collect the following types of information:

• Device Information: IP address, browser type, time zone, device identifiers, and cookie information automatically collected as you browse.

• Order & Customer Information: Your full name, billing address, shipping address, email address, phone number, and payment information when placing an order.

3. How We Use Your Information

We use the collected information for the following purposes:

• Fulfilling orders, processing payment transactions, arranging shipping, and sending order confirmations/invoices.

• Communicating with you regarding your orders, support requests, or customer inquiries.

• Screening orders for potential risk or fraud.

• Improving website experience, optimizing marketing, and providing personalized recommendations (if opted-in).

4. Sharing Your Personal Information

We share your personal data with reliable third-party service providers solely to assist us in operating our online store and delivering services to you, such as:

• E-commerce platforms and payment processing gateways.

• Logistics and fulfillment partners for order shipping.

• Analytics services (e.g., Google Analytics) to help us understand user experience.

We may also disclose your personal information to comply with applicable legal regulations, court orders, or law enforcement requests.

5. Your Rights

Depending on your residency, you have the right to access, correct, update, or request the deletion of your personal data held by us. If you wish to exercise these rights, please email us at goodwinrobles697995@gmail.com.

6. Data Retention

We retain your order information for our business records for as long as necessary to fulfill orders, resolve disputes, and comply with legal or accounting obligations, unless you ask us to delete this information.

7. Contact Us

For more information about our privacy practices or if you have questions or complaints, please reach us at:

• Email: goodwinrobles697995@gmail.com

• Company: 00-Kabinett AG

• Address: Giebelweg 12, 5024 Küttigen, Switzerland

5. Terms of Service

1. Overview

This website is operated by My Store (legal entity: 00-Kabinett AG). Throughout the site, the terms "we", "us", and "our" refer to My Store. We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service.

 

2. Online Store Conditions

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or state of residence. You may not use our products for any illegal or unauthorized purpose nor violate any laws in your jurisdiction.

 

3. Modifications to Service & Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without prior notice.

4. Products and Orders

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We reserve the right to refuse or cancel any order placed with us at our discretion.

5. Accuracy of Account and Billing Information

You agree to provide current, complete, and accurate purchase and account information for all purchases made at My Store. You agree to promptly update your email address, shipping address, and payment details so we can complete your transactions.

6. Prohibited Uses

In addition to other prohibitions, you are prohibited from using the site or its content:

• For any unlawful purpose or to solicit others to perform unlawful acts.

• To infringe upon or violate our intellectual property rights or the rights of others.

• To transmit viruses, malware, or any code of a destructive nature.

• To submit false, deceptive, or misleading information.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Switzerland.

8. Contact Information

Questions about the Terms of Service should be sent to us at goodwinrobles697995@gmail.com.

6. Shipping Policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and statutory holidays) after receiving your order confirmation email. You will receive a shipment confirmation notification with tracking details once your order has been dispatched.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Estimated Delivery Time	Shipping Cost
Standard Shipping	7–15 business days	Calculated at checkout
Express Shipping	3–7 business days	Calculated at checkout

Please note: Estimated delivery times may occasionally be subject to minor delays due to customs procedures, carrier delays, or peak holiday seasons.

3. Order Tracking

Once your package has shipped, you will receive an email containing your tracking number and logistics link. Tracking updates usually become active within 24–48 hours after shipment notification.

If you have not received your order within 20 days of receiving your shipping confirmation email, please contact us at goodwinrobles697995@gmail.com with your order number.

4. Customs, Taxes, and Duties

My Store (00-Kabinett AG) is not responsible for any international customs duties, VAT, or import taxes applied to your package upon arrival in the destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

5. Address Changes & Undeliverable Packages

• Please double-check your shipping address before placing an order. If you need to modify your address, notify us immediately at goodwinrobles697995@gmail.com. Once an order has been shipped, the delivery address cannot be altered.

• If a package is returned to us due to an incorrect or incomplete address provided by the buyer, the customer will be responsible for re-shipping charges.

6. Lost, Stolen, or Damaged Items

If your package arrives damaged, or if tracking shows delivered but you have not received it, please contact our support team at goodwinrobles697995@gmail.com promptly so we can assist you in contacting the carrier and arranging a resolution.

7. Contact Us

For shipping-related questions, please contact us:

• Email: goodwinrobles697995@gmail.com

• Company: 00-Kabinett AG

• Address: Giebelweg 12, 5024 Küttigen, Switzerland